FEED: What kind of success has voice control had? And how have people responded to security concerns?
work. Or if you have a selection of movies from your search, it’s easy for people to say, “Select the first movie in the list.” Adoption of voice there also means the need to change the UI to make it work. And we still have concerns about biometric data used in other applications. In one study, people were worried that because their crypto wallet was secured with a voice imprint, they could lose access to it. There’s no data about that happening, but these are some of the worries. “VOICE IS EXTREMELY CONVENIENTWHEN IT COMESTO BROWSING, BUT IT’S INCONVENIENT WHEN IT COMESTO USER INTERFACE CONTROL”
REGINA BERNHAUPT: Like many waves of new technology, expectations on voice use were going up. But expectation is always higher than a technology can fulfil. I speak Austrian German. But everybody here in Austria has a different dialect, and voice control just doesn’t work. If you’re speaking Upper German it works, but in the majority of cases the way we abbreviate things makes it difficult. We know that Swisscom is trying to address different dialects in Switzerland by using the person’s IP address, but that’s very expensive. Adoption is different depending on the country. The US has the highest, whereas Europe is a bit more traditional. Asia has a variety of problems, including the diversity of languages and the need for better broadband. Some areas like South Korea have better adoption of voice features, but other areas don’t have the bandwidth or money for it. Another issue is that voice is extremely convenient when it comes to browsing, but very inconvenient when it comes to user interface (UI) control. Having to say “Up, up, left, left...” doesn’t
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