ADVERT I SEMENT F EATURE
BID AWARD WINNERS ANNOUNCED!
compete with online shopping. In a recent survey of Cambridge shoppers we found that over 91% are likely to return to a local business if they receive good service. At Cambridge BID we’re committed to helping businesses improve their customer experience year on year, and we’re delighted that more than 150 businesses have once again taken part in our mystery shopper programme.”
Congratulations to all 14 shops and businesses that picked up a ‘Best Overall Customer Experience 2019’ award at Cambridge BID’s annual award ceremony, held at St John’s College on 26 September following two rounds of mystery shopping earlier in the year. Four businesses also scored an impressive 100% in both their mystery shop visits this year and were crowned ‘Overall Winners’ on the night: Fraser Hart, Castle Fine Art, the Conference Office at Gonville & Caius and Lockhouse Games on Regent Street. Ian Sandison, CEO of Cambridge BID said: “Excellent customer service plays a vital role in helping high street businesses
CATEGORY
WINNER
LATE NIGHT VENUE
THE CAMBRIDGE BREW HOUSE, KING STREET
RESTAURANT
PUNT YARD, QUAYSIDE
CAFE
LE PATISSIER, ST JOHN’S STREET
INDEPENDENT BUSINESS – FASHION & BEAUTY
BURR BRIDAL, KING STREET
INDEPENDENT BUSINESS – OTHER
MILLERS MUSIC, SUSSEX STREET
NATIONAL BUSINESS – FASHION
BRAVISSIMO, SUSSEX STREET
NATIONAL BUSINESS – SHOES & ACCESSORIES
FRASER HART, GRAND ARCADE
NATIONAL BUSINESS – OTHER
CASTLE FINE ART, GRAND ARCADE
PROFESSIONAL BUSINESS – OPEN DOOR
PREMIER TRAVEL, SIDNEY STREET
PROFESSIONAL BUSINESS – OTHER
GONVILLE & CAIUS CONFERENCE OFFICE
LEISURE/ATTRACTION
LOCKHOUSE GAMES, REGENT STREET
MARKET TRADER
IL MOLINO UK, SUNDAY MARKET
OVERNIGHT ACCOMMODATION
REGENT HOTEL
UNIVERSITY COLLEGE B&B
KING’S COLLEGE
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C A M B S E D I T I O N . C O . U K
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