CARE HOMES
LEND A HAND Care homes put in a lot of work behind the scenes to make sure both the resident and the family feel well supported
dislikes to updating information on next of kin or powers of attorney – is shared. With plenty of opportunities to pass on feedback, families are encouraged to flag concerns promptly. “We hold regular resident and family meetings to review care, preferences and wellbeing, and keep everyone updated about changes, activities and upcoming events, so families feel informed and reassured,” says Yvonne. While all staff members should welcome regular conversations, building a strong relationship with an individual can be helpful, adds Claudia. “Establishing a key point of contact can help create consistency and clarity, giving families confidence their loved one’s wellbeing is the central focus at all times.”
space for residents to engage with daily life in the home, form relationships and take part in activities,” she says. It’s not just residents who benefit. Care for the carer matters, too, particularly those who have been looking after their family member on a long-term, full-time basis. “We gently encourage taking regular breaks,” says Yvonne. “Once a loved one is in our care, it supports a better quality of life for both the resident and their family.” How should I communicate with the care home? “Sharing information openly is vital,” stresses Jo. Communication should be regular, clear and two-way, so important information – from a resident’s likes and
FIND OUT MORE
Heathlands House careuk.com
The Cambridgeshire Care Home cambridgeshirecarehome.co.uk
Woodlands Care Centre rchcarehomes.co.uk
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