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How do you best approach testing and troubleshooting to ensure that everything works perfectly from day one? Scott Lau It’s important to set reasonable expectations and a tight schedule together in order to ensure that everything works as expected from day one. In our industry, things can – and do – go wrong. The best way to mitigate that is to always be forward thinking and forward planning. What can we do to protect ourselves from this inevitability and prevent these issues from impacting our projects? Being diligent with quality control, having the right people on the ground, and providing training and technical information to the client far before their go-live date are all ways we can ensure their day one experience is flawless. Fabio Kaiser Ensuring perfection from day one is paramount, and is achieved through a meticulous, multi-phase testing and tuning process executed by our highly qualified team. The journey begins even before our involvement: the system integrator is responsible for thoroughly inspecting and testing all technical installations – including signal and wiring paths, channel assignments and labelling – to proactively address any potential issues. This preparatory stage is critical for a robust foundation. Once the physical installation is complete, our certified Amadeus Tonmeister crew
takes over, bringing their unique blend of technical and artistic expertise. The tuning process itself is divided into distinct phases. Technical tuning (calibration): this focuses on the precise calibration of all signal paths, preparation of initial presets and set-up of controls. We utilise built-in tools within the Amadeus Core, such as an integrated signal generator and comprehensive metering, to verify every aspect of the system’s functionality. This process typically takes two to five days depending on system complexity. Artistic tuning (fine-tuning): this is where the artistry truly comes to life. We perform fine-tuning and optimisation of presets by ear using electroacoustic sources, followed by measurement- based optimisation. Crucially, this phase involves direct collaboration with the musicians, soloists and orchestras, ideally during rehearsals. Their feedback is invaluable in shaping the final sound, ensuring the system genuinely supports their performance and the desired artistic outcome. This phase usually spans three to five days. After the tuning, we conduct acoustic measurements to objectively document key parameters like reverberation times, clarity, sound strength and background noise levels.
A comprehensive commissioning report is then provided, detailing critical system information, installed presets and the measurement results. The system is built to exhibit no instability, noise disturbances or feedback in any situation, which is a key performance indicator that we verify throughout the process. Finally, an acceptance testing phase involves presentation of presets with the musicians and users, incorporating any of their final requests and making necessary readjustments. We also include a follow-up adjustment at between three to six months post-commissioning to refine presets based on real-world usage feedback, and we offer Amadeus Care, which is a yearly maintenance program that ensures long-term optimal performance and minimises downtime. Christopher Weatherford In our manufacturing facilities, we maintain rigorous quality control procedures at different stages of the manufacturing process, followed by a final quality check once the product has been fully assembled. The professionals who install our products have a routine to test all equipment after arrival as well. You don’t want to leave anything up to chance.
This phase involves collaboration with musicians, soloists and orchestras, ideally during rehearsals – their feedback is invaluable in shaping the final sound
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