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WE HAVE WORKED VERY CLOSELY WITH A NUMBER OF OUR CUSTOMERS TO REALLY UNDERSTAND THEIR CHALLENGES different ways. The first will focus on their core TV market of US cable viewers. Then they are providing a fully virtualised cloud OTT platform for the distribution of European content into the US market. That means the broadcaster can quickly spin up instances in the cloud for use during the week and tear them down when they are finished. The result will be a low-cost, high-quality service that will allow them to experiment with the digital-first strategy. “I think the future for us will continue to be based on what our customers want,” says Alner. “They’re very high-profile brands. Their content needs to be delivered at high-quality with resilience and needs to be highly secure. We will therefore need to make full use of all and any technologies as part of that process. I expect for the next five to ten years that we’ll make increased use of the cloud across our entire portfolio.”
CHANGINGMODELS Sam Alwan is Arqiva’s Media Services Director. He agrees that enabling customers to experiment with new ways of delivering content is one of the company’s key services going forward. “To find the right models, our customers need the capability to essentially fail fast and fail cheap, which will allow them to find the perfect model for a particular brand or content or territory.” “Historically, Arqiva has been fundamentally an infrastructure company, removing infrastructure problems for its customers. Using cloud-based tools, they are moving more into being as a service provider, a partner to our customers trying to find traction in a changing world. “Arqiva’s role is being able to stitch together all of the different services or micro services that are out there in a way that makes them one entry point in, with multiple ways out, for our customers,” says Alwan. “Our key challenge is going to be keeping it as lean as possible, flexible as possible, and delivering to the same levels of service that we always have. “As the industry continues to change and key technology keeps evolving in a way that enables new ways of delivering to consumers, our model needs to change as well.”
conversations,” says Pannell, “we have built automated orchestration that lets us deploy, in scale, a number of fully-managed content services across a range of software- based solutions, without the need for capital intensive infrastructure or people-heavy processes. This provides our business and customers a cost model that provides flexibility whilst reducing commercial risk for all of us. “We can then add and augment with other cloud capabilities, including AI and machine learning.” the UK. The broadcaster asked Arqiva for advice about its non-linear/VOD processing. They have a constant flow of VOD assets that need to be delivered on a weekly and monthly basis, but they also have a challenge of wanting to launch into new markets which is a much shorter term requirement, requiring speed, flexibility and the ability to use AWS to burst into the cloud quickly. A second Arqiva partner is a major US broadcaster who acquired some high-profile sports content based out of Europe. The company wants to look at a digital-first strategy in delivering that content to their viewers in the US. Arqiva worked closely with the broadcaster for over a year and will be delivering content in a number of SPEED AND FLEXIBILITY One customer using the new Arqiva services is a major US-based multichannel broadcaster with significant presence in
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